Shipping policy

Shipping Policy

Last updated: October 2026

Please read this policy before you order. By placing an order with TrumpGrab you confirm that you have read, understood and agreed to everything below, together with our Refund and Return Policy.

1. Made to order

Every costume is produced after your order is placed. Production begins as soon as your payment is confirmed, which is why orders cannot be cancelled or changed once placed. Your order will enter production, then ship once it has been completed and checked.

2. Processing and delivery times are estimates only

Any processing or delivery time shown on our website, in our emails or in our advertising is an estimate, not a guarantee. Production time, carrier transit time and customs clearance can all vary, and times can be longer during busy periods such as the lead-up to Halloween. We do not guarantee delivery by any specific date, holiday or event, and we do not offer refunds, cancellations or compensation for orders that arrive later than estimated.

3. Halloween orders

We will do our best to get Halloween orders out as quickly as we can, but we cannot guarantee arrival before Halloween or any other date. If you need the costume for a specific event, please order as early as possible and understand that you are ordering at your own risk with regard to timing.

4. Tracking

Once your order ships you will receive an email with a tracking number. Tracking information can take a few days to update after dispatch while the parcel moves through the carrier network, and it may show no movement for a period while in transit or customs. This is normal and does not mean your parcel is lost. For any delivery questions after dispatch, please check your tracking first.

5. Shipping destinations and costs

We ship worldwide. Shipping costs, where applicable, are shown at checkout before you pay. If a destination is not available at checkout, we are unable to ship there.

6. Customs, duties and taxes

International orders may be subject to import duties, taxes or customs fees charged by your country. These are set by your government, not by us, and they are the responsibility of the customer. We cannot predict these charges, we do not collect them, and we cannot refund an order because of them. Customs inspections can also add time to delivery, which is outside our control.

7. Your shipping address

You are responsible for entering a correct and complete shipping address at checkout, including apartment or unit numbers. We cannot change an address once the order has been placed. Orders sent to an incorrect or incomplete address that you provided, and parcels returned to us as undeliverable, are not eligible for a refund. If a parcel comes back to us, reshipping will be at the customer's expense.

8. Delivered, missing and stolen parcels

Once the carrier marks your parcel as delivered, we consider it delivered. If tracking shows delivered but you cannot find your parcel, please check with household members, neighbours, your building's mail room and the carrier before contacting us, as parcels are often left in a safe place or collected by someone else. We are not responsible for parcels that are lost or stolen after the carrier has recorded delivery, and we recommend adding Shipping Protection at checkout if you would like cover for this.

If tracking shows that your parcel has stopped moving for an extended period with no delivery scan, please contact us through the Contact section of our website with your order number and we will open an enquiry with the carrier. Carrier enquiries can take several weeks to resolve, and a replacement or refund will only be issued once the carrier confirms the parcel is lost.

9. Refused and uncollected parcels

Parcels that are refused at the door, or not collected from a depot or collection point within the carrier's holding period, will be returned to us or disposed of by the carrier. These orders are not eligible for a refund.

10. Multiple items

If you order more than one costume, or a costume with add-ons, your items may ship separately and arrive at different times. Each shipment will have its own tracking number.

11. Shipping Protection

Shipping Protection, when added at checkout, covers your order against loss or damage in transit. If a protected order is confirmed lost by the carrier or arrives damaged, we will replace it or refund it. Shipping Protection does not cover delays, customs charges, incorrect addresses provided by the customer, or parcels marked delivered by the carrier.

12. Contact

For any shipping questions, please reach us through the Contact section of our website and include your order number in your message. We aim to respond within 1 to 2 business days.