Refund policy

Refund and Return Policy

Last updated: October 2026

Please read this policy in full before you order. By placing an order with TrumpGrab you confirm that you have read, understood and agreed to everything below. If you do not agree, please do not place an order.

1. Every costume is made to order

Our costumes are produced after your order is placed, specifically for you. Because production starts as soon as you order, we are unable to cancel, change or refund an order once it has been placed, including in the minutes immediately after checkout. Please double check your order, your size selection and your shipping address before you pay.

2. All sales are final

All sales are final. We do not offer refunds, exchanges or store credit for change of mind, for ordering by mistake, for ordering the wrong quantity, for no longer wanting the item, for a costume not arriving by a specific date or event, or for any reason other than the item arriving damaged or faulty as described in section 5.

3. The product may look different in person

Our marketing photos and videos are produced to show the costume at its best. The actual costume may differ slightly in colour, shade, print detail, facial likeness, proportions, materials and finish from what appears in our photos, videos and advertising. Inflatable costumes also look different depending on the wearer's height, build, posture and how fully they are inflated. By ordering you acknowledge and accept that the item you receive may look a bit different in person compared to our marketing content, and that these differences are not a defect and do not qualify for a refund, return or exchange.

4. Delivery times and delays

We do not guarantee delivery by any date, holiday or event, including Halloween. Production and shipping times are estimates only and can be affected by order volume, production capacity, customs, carrier delays, weather and other factors outside our control. By ordering you acknowledge that delays may occur and you agree to accept them. A delay, however long, is not grounds for a refund, cancellation or chargeback. Once your order has shipped you will receive a tracking number by email, and any delivery questions after that point should be raised with the carrier using that tracking number.

5. Our money-back guarantee: damaged or faulty items only

Our money-back guarantee applies only after your costume has arrived, and only if it arrived damaged or does not work. To make a claim:

• Contact us within 48 hours of the delivery date shown on your tracking.
• Include your order number, a clear photo of the shipping box and label, and clear photos or a video showing the damage or the fault (for example the fan not inflating with fresh batteries installed).
• Do not throw away any packaging until your claim is resolved.

If the damage or fault is confirmed, we will, at our choice, send a replacement part, send a replacement costume, or refund you. Claims made after 48 hours of delivery, claims without proof, and claims for issues caused by misuse, improper inflation, wear and tear, weather, or flat or incorrect batteries are not covered.

6. Unopened returns

If you have received your costume and it is still completely unopened and unused, in its original sealed packaging, you may contact us within 7 days of delivery to request a return. Returns must be approved by us in writing before you send anything back. Return shipping is paid by the customer, items must arrive back to us in unopened, resalable condition, and a restocking fee of 20% will be deducted from any refund to cover the made-to-order production cost. Opened, inflated, worn or used costumes cannot be returned under any circumstances for hygiene reasons.

7. Wrong address, failed delivery and refused parcels

You are responsible for entering a correct and complete shipping address. Orders shipped to an address you entered incorrectly, parcels returned to us as undeliverable, and parcels that are refused or uncollected are not eligible for a refund. If a parcel is returned to us, reshipping is at the customer's expense.

8. Chargebacks and payment disputes

If you have any problem with your order, please contact us first. We respond to every message and we resolve genuine damaged or faulty item claims. Filing a chargeback or payment dispute instead of contacting us, filing one while your order is in production or in transit, or filing one for a reason excluded by this policy, is a breach of this agreement. We respond to every dispute with the full order record, including this policy as agreed at checkout, your tracking history and all communication, and we reserve the right to refuse future orders from customers who file disputes in bad faith.

9. Order modifications

Because production starts immediately, we cannot modify an order after it is placed. This includes changing the quantity, the shipping address or the delivery speed. If you need to reach us about an order, do so before you place it.

10. Contact

For damaged or faulty item claims, or any other questions about your order, please reach us through the Contact section of our website and include your order number in your message. We aim to respond within 1 to 2 business days.